FAQ's
Welcome to our FAQ, we are so happy to have you here as part of the collective.
We have tried to answer the most common questions. Feel free to DM us on IG @SERNcollective or fill out the contact form below.
NOTICE jULY 15 2026
FAQ is under construction. Please contact us via the form below for any questions.
General info:
- Shipping: from Order to Delivered takes an average of 2 weeks, whether domestic or international
- Returns: All purchases are made-to-order so returns are not excepted. However, if there is anything wrong with your order, please let us know within 5 days and we will do our best to fix it. Defective orders will be replaced but you must let us know within 5 days.
- Sizing: PLEASE PLEASE PLEASE check the size chart of each item before ordering. Wrong size orders will not be refunded. Most items have different sizing to check measurements and recommendations before ordering. Contact us below for any questions and we're happy to help.