The vast majority of orders arrive within about two weeks of being placed. To allow for occasional delays, please allow 10-20 calendar days from order to delivery.

Every piece is made to order and custom printed for you. Production usually takes 1-5 business days, with many orders going out within 2-3 business days. Certain colors or sizes, restocks, peak periods, holidays, customs, and carrier delays can occasionally extend that window. If we learn of a production issue affecting your order, we will contact you.

Once your order ships, you will receive a tracking link by email. It is normal for tracking to remain on "label created" or show no new scans for much of the trip. That usually does not mean your package has stopped moving.

Detailed updates often begin only after the local delivery carrier receives the package for the final part of its trip. This may happen one or two days before delivery, and sometimes all local scans appear on the delivery day. If three weeks have passed since your order date and the package has not arrived or shown a meaningful update, email support@serncollective.com with your order number and we will check on it.

Yes. We ship to most countries. International shipping is just $9 or $15 USD, depending on the size of your order. Your exact rate is shown at checkout. Delivery time varies by destination.

Local customs duties or taxes may apply and are the customer's responsibility. Please enter a working phone number at checkout, since international carriers may need it to complete delivery.

If something is wrong with your order, we want to make it right. Because every item is made to order, we do not accept standard returns or size-based exchanges except where required by applicable law. Please review the Fit & Fabric information and size guide on the product page before ordering.

If your item arrives damaged, defective, or misprinted, contact us within 7 days of delivery at support@serncollective.com or DM @SERNcollective. Include your order number, a short description of the issue, and clear photos so we can help.

Yes! We occasionally run promotions and offer discount codes. Follow us on Instagram @SERNcollective and subscribe to our newsletter to stay updated on the latest deals.

Contact us immediately. Items, colors, sizes, and quantities cannot be edited after an order is submitted. If production has not started, we may be able to cancel the order so you can place it again with the correct details. Once production begins, the order cannot be changed or canceled.

Please check your items, sizes, colors, shipping address, and contact information carefully before placing your order.

Email support@serncollective.com immediately with your order number and the complete corrected address. If the order has not entered the shipping process, we may be able to update it. Once shipping begins, the address cannot be changed.

Please double-check your address before ordering. Additional shipping charges may apply if a package is returned because the address was incorrect or incomplete.

TL;DR: You're going to look good. We're fashion forward, so the style comes first. We don't just paste a character on the cheapest shirt we can find. You'll look good in your shirt or hoodie or whatever. It'll feel good because the quality is there. And you'll aura farm knowing your sick outfit has lowkey anime designs on it.

The garment is part of the design from the beginning. Each piece is selected for its silhouette, drape, fabric, and construction, then paired with artwork that fits the clothing.

Depending on the item, that may mean heavyweight cotton, a wide boxy cut, oversized proportions, vintage washes, raw hems, distressing, fleece, waffle knits, cool-touch blends, athletic fabrics, mesh panels, or other details. The lineup is intentionally varied, so check the Fit & Fabric section on each product page for the exact material, weight, features, and fit.

Available sizes and fit vary by product. Most pieces are unisex unless the product is specifically labeled as a men's or women's item. Many tops use a relaxed, boxy, or oversized streetwear fit and may be wider or shorter than a standard tee or hoodie, but this is not true of every garment.

Ordering your usual size will often give you the intended fit. If you are between sizes, going up is generally safer than going down, but this is not a rule for every item. Always read the product's Fit & Fabric section and use its individual size guide, since each garment has its own measurements and sizing recommendation.

Wash cold and air dry to protect the print, fit, and finish. Avoid bleach, harsh detergents, and machine drying. Because fabrics and finishes vary, also follow any care instructions included with the garment.

YES, please! We’re a community-driven brand, and we’d LOVE to know what characters and series you’d like to wear. So far, we’ve included franchises that are personal to us, but with hundreds of shows and anime series out there, we know we’ve only scratched the surface. DM us on Instagram @SERNcollective with your ideas, and we’ll do our best to bring them to life in future releases!